Avishkar Infotech

Features

In today's world communication between companies in India and their branches abroad are becoming increasingly frequent. In addition, many multinationals that have setup their offices in India are in need of a reliable and feasible communication link between their offices. This is where we come in. Introducing for the first time in India using a revolutionary new technology, the i-fone is aimed at bridging the gap between conglomerates and their overseas contacts or branches. It provides a communication medium to the US without the hassle of dialing up through an ISD line while at the same time bringing about an improvement in quality of voice like never before. The i-Fone is ideal for companies that need to be in constant touch with their offices or clients overseas. It also comes with the option of a Toll Free number, which you can give to your clients. It will seem as if you have a customized virtual office in the US working 24/7 !

SOLUTION FOR MULTI BRANCH OFFICES

Suppose you have one or more branch offices. We can save you long distance call cost for the inter office calls. You can have IP phones in all your offices, and calls between these phones will be like extension calls. Suppose you have 10 branch offices and 10 phones each, you will be saving Thousands of rupees per month on inter office long distance calls.

Advantages:

1. We can provide you toll free number for all the phones in all branch offices.

2. Calls between these phones will be unlimited and free of cost. Just dial the last four digits of the other phone from your phone.

3. You can transfer incoming calls to any other IP phone for free of charge.

4. When you move from one branch to another, change your toll free number incoming to the new IP phone and you will never miss a call.

5. You can have your workers work from home or other place, for customer support for example.

Quick List

The Quick List feature allows you to add your favorite or frequently called numbers to a separate list so that you can access them quickly. This list is accessed via a tab on the main screen of your CAS system.

CRM Software

You will receive a "Business Class IP Phone" from us along with the CRM software . The Phone will be integrated with your computer. Whenever the incoming call comes a screen pop up will come on your computer with every customer details based on the caller ID. To dial out simply select your customer from your software and click on dial. You can view the incoming and outgoings calls from the software.

Call Reports

Call detail reports gives you a list of all incoming and outgoing numbers with date time and duration. Make sure and request the automated call detail reports. The call detail report will provide a detailed listing of every call into your voicemail system and included the telephone number that the person called from. That means that you will have a list of telephone numbers for people that called but didn't get to speak with you, and possibly didn't leave a message.

Caller ID

This unique service offers number identification on incoming calls. On every incoming call your phone will display the incoming caller's phone number even if the caller is blocking caller ID or calling from an unpublished number You will also get full details of the customer in the CRM software as a screen popup for all incoming calls.

Multiple Toll Free Numbers and multiple Phones

Yes, you can have more than one phone for one or more toll free number, so that it will work as a ring group. We can make them ring simultaneously or one after one. You can have all the following options.

1. One Toll Free Number and one Phone.

2. One Toll Free Number and multiple Phones acting as a ring group.

3. Multiple Toll Free Numbers and one Phone.

4. Multiple Toll Free Numbers and multiple Phones acting as a ring group.

Voice Mail

With voicemail service your callers will never hear a busy signal. Listen to your messages at your convenience. Either call into your Toll Free number or have your messages forwarded to your email address as an audio file.

Customized Message

You can record your own voice message. Business stays connected to your customers!!! You can have regular messages regarding sales or specials, hand out your toll-free number to prospective customers where they can listen to detailed descriptions of your products or services.

Additional Features

Special softwares like "Predictive Dialing", "Voice Recording"," Automatic Call Distribution"," Intelligent Routing", Telemarketing and fully functional CRMs are available at extra cost. Send an e-mail to info@avishkarinfotech.com for more details.

What is needed to implement the i-fone technology ·?

An internet connection of 128 Kbps ( for implementation of one phone). The requirement of bandwidth per phone will reduce as the number of phones increases. · An IP phone which will be provided by us. · A VOIP router which will take care of the security of your data. It will also help you to have multiple phones in your network.(3 phones through one router) · The computer is an optional device which is required if you want the reports of the call you receive and the caller details. · The software for the computer integration with the phone will be provided by us. This will be a CRM software that will help you to enhance your relationship with your esteemed customers.

Benefits of having the i-fone ·

A virtual office in the US using the toll free number.

»Customers have the facility of a toll free US number and you have the convenience of sitting in your office and serving them.

» 5 hours of voice mail storage facilities and the mails can be stored for 30 days.

»Forwarding of voice mails to your email accounts and you can access it anywhere in the world.

»Just pick up the receiver, prefix '1' to your customer number and speak to him at unbelievable voice quality.

Why we can give you superior quality than any other service provider…

Traditional System

Now think about how a normal VoIP system works. Between USA and INDIA, there's a round trip delay of around 350 ms for Internet. Normally VoIP IP phones will either utilize SIP or H323 based systems. SIP or H323 will add an additional delay of 75 ms on each end. Additionally some compression technique is utilized to save bandwidth from 87 kbps to 32 kbps adding another 75 ms delay in each end. Total delay comes to around 650 ms, which makes the quality of the VoIP IP phone unacceptable. Also the central signaling server should handle all the voice traffic. Therefore during high call volume this delay will increase. In addition to affecting delay, compression and decompression degrades the voice quality.

How we are different

We have developed an alternative solution to avoid delay and quality degradation. With our system the total round trip delay will be less that 400ms. We are achieving this through technical excellence. Our system does not rely on SIP or H323 it is strictly IP based. We are not doing any compression like G711 or G723. Our central signal server is used only to establish the initial voice connection. After that the voice conversation is a direct connection between the toll free caller and the corresponding call center agent. When a conversation is taking place it no longer requires our system to be online. Once connected your call will not be dropped until either party hangs up.

Advantages over other Service Providers

»Calling rate is half that provided by other Net Telephony Service Providers

»Customer gets a unique phone number to which the clients can immediately call back

»Operational costs are reduced drastically

» Voice quality is much more superior than that of other service providers

»Higher uptime and lower maintenance overheads