In addition to our many services and also to provide a one point support for them, we have set up a Customer Care Center at our office. This Center is manned by trained and skilled personnel with the requisite expertise in each field of our operations.

The Customer care center is operational 24 hours a day,7 days a week, 365 days a year. The team at our Center comprises professionals who are trained in each aspect of our operations so that every venture in our portfolio is covered. For instance, a query on training will be attended by an executive who deals with the HR operations of the company and has at his/her console the complete database of all candidates placed or on the bench and so on. Similarly there are executives who deal with hardware, networking, Smart cards, Banking and all our other business ventures.

The main function of our one point Customer support call center is to provide a means where by there is a speedy attendance to customer requirements. Whether it is attending to a complaint or providing information to a query or solving a problem, the center deals with many aspects without having to mobilize resources that can be diverted to more useful ventures. For instance, a customer calling to complain about some fault in their computer can have their doubt solved over the phone itself without the need of having a service representative visit the customer location.

In cases where the situation cannot be handled by the Call center executive, it is delegated to the next higher authority or the field representative who then attends to the problem. To date, our call center has achieved a 96% efficiency in dealing with customer queries and requirements.